how much do I have to pay?
We endeavour to be competitively priced
at all times. If you find similar accommodation and services at a
lower price, then tell us and we will endeavour to match it (given
why is the price higher in one month and
lower in another?
We get a lot more requests for our
services at certain key times of the year. The industry’s pricing
therefore reflects this phenomenon to ensure the success of our
business interests yet to offer great rates to our customers when
possible. We are susceptible to the same economics and hence have
to fine-tune our pricing based on these seasonal variances.
why is the price in Euros or Yen so different
from the equivalent price in GBP?
We do not always update all our prices
on third-party websites daily, so that means in times such as
these where currencies are fluctuating at unprecedented levels,
our pricing may look off in one website versus another. So please
check with our reservations desk for live rates – these are
synchronized to live currency market rates and are always the most
why is the price different on one website
We often have to pay commission to
third parties that on-sell our services. This is somewhat
justified as they too have their operational costs. However the
most economical rates are always when you “cut out the middleman”
so to speak. So book directly with our reservations desk
(email@example.com) for the lowest available rates.
is VAT included?
It will be clearly stated on any price
proposal we make as to whether the rate quoted includes VAT or
not. The reason our rates sometimes include and sometimes don’t
include VAT is that the systems of the various third-party
websites etc. where we advertise our apartments have different
rules regarding how rates are displayed.
any additional charges for cleaning,
management, etc ?
We offer weekly cleaning and linen
change for all our apartments. Should you wish additional cleaning
eg. twice a week, this will be subject to a charge of £50 per
additional clean. The only other charges could be parking if
required, additional TV requirements if feasible, phone calls if
phones are required and other services above the normal ones
what is this Short Stay Surcharge?
The longer you stay the cheaper your
overall nightly tariff. This is because it reduces our operating
costs and we are able to pass this benefit on to you. We would
hate to turn away guests so we still welcome guests who wish to
stay for a few days, but we do add on a small tariff. This varies
from month to month, so please check with our reservations desk on
the exact surcharge.
can we pay by wire transfer, given that there
is enough time before arrival?
Certainly. We are happy to take wire
transfers as they may reduce transaction costs in certain
instances. We have a UK Commercial Banking Account under the
trading name of House of Modern Living Limited. Our Branch
Location is Baker Street, London. Sort Code: 40 01 06; A/C No:
why am I being charged a PayPal Surcharge?
Due to the fees levied by the various
financial intermediaries, we are unfortunately obliged to pass on
these fees for some payment methods and international currency
why do you require a deposit?
We require a £150 deposit for each
apartment. It is standard practice for the majority of serviced
apartments and covers us for misuse and damages - accidental or
intentional. We do not look to be draconian about the retaining of
deposits for lesser issues and have rarely had to withhold any
part of this deposit.
can the deposit be given cash on arrival?
If there is sufficient time between
booking and arrival i.e. greater than two weeks, we prefer to
receive the damage deposit or security deposit along with the
do you charge for children?
Children under 3 stay free with us but
there will be an additional charge if you require a baby cot.
Children over 3 are charged as normal.
do you charge extra for a baby cot?
We can provide a travel baby cot / high
chair at an additional charge of £35/week.
is parking available and at what cost?
We have a secured parking at the
majority our apartments but not all. Please ensure to check and,
if required, to book this, when making your reservation with us.
We cannot guarantee parking if not. We do have to charge extra for
each parking space and the cost is £20 per night.
do you have car parking available for 2 cars?
We have car parking potentially
available for one car only for most of our apartments. In most
cases there are nearby car parks or street parking dependant on
the particular building your apartment is in. Please ask for
details of local car parks on booking.
are there any other extra costs that I should
know about now?
There are no hidden costs in any of our
billing. We take great pride in this and our billing is highly
when will I get my security deposit back?
We endeavour to return your security
deposit within two weeks of a successful check-out. We have rarely
experienced any loss in the property or missing amenities to have
any reason to not return your deposit in full. We prefer to return
the deposit electronically through Paypal, however if you wish for
a bank wire please provide us with an IBAN code, a SWIFT/BIC
number, the name of the account holder and the name of your bank
to firstname.lastname@example.org. Please note that any banking fees
levied will be deducted from your deposit. swift or iban is not
required for domestic transfer (UK to UK)
how do you charge for your apartments?
Our apartments are charged by the
apartment but we do set a maximum, not a minimum, number of
occupants per apartments. For our studio and 1 bedroom apartments
the maximum number of occupants is 2, for our 2 bedroom apartments
4 and for our 3 bedroom apartments 6. As some of our apartments
have sofa beds or, and dependant on the layout and facilities in
each apartment, we can arrange for additional beds for short
stays. Additional occupants will be charged at £20 per day.