Question 1

Are your apartments located near key business districts and transport hubs in London?

Accepted Answer

Yes, our apartments are located near key business districts and transport hubs in London to ensure an easy commute around the city.

Question 2

Do you provide flexible lease terms for extended corporate stays?

Accepted Answer

Yes, we provide flexible lease terms for extended corporate stays allowing you the freedom to extend the duration of your stay anytime.

Question 3

Are there meeting or conference facilities available on-site?

Accepted Answer

Many of our serviced apartments in London offer onsite meeting and conference facilities which are accessible to the guests.

Question 4

Are your apartments suitable for families or groups travelling to London?

Accepted Answer

Yes, our apartments are suitable for families and groups travelling to London. Offering more space, privacy and independence, these apartments become the ideal base for living together while exploring London.

Question 5

Can I bring pets with me in serviced apartments?

Accepted Answer

Yes, you can bring pets with you to our serviced apartments. But, it is still advised to first check if the accommodation allows pets and the other charges (if any) related to the same. You can find suitable options on our dedicated pet-friendly apartments page.

Question 6

Is smoking allowed in the serviced apartments?

Accepted Answer

Smoking is not allowed inside the serviced apartments while at times you might find some accommodations that have designated smoking areas.

Question 7

What is your cancellation and refund policy for bookings?

Accepted Answer

The cancellation and refund policy for bookings differs from one apartment to the other. The normal cancellation policy for a booking is that a full refund will be done if you have given suitable written notice of cancellation within the notice period. The notice period changes according to the booking duration– 


for a 6-night booking, cancellation needs to be done 5 days prior to arrival


 7 to 27-night bookings require notice 7 days prior to arrival


28 to 179 nights booking needs a 21-day notice 


Bookings for 180 nights and more you need to cancel 60 nights before the arrival date. 


If the notice period is not followed a minimum cancellation charge is incurred according to the booking duration.

Question 8

What is the process for extending my stay if needed?

Accepted Answer

There is a simple process for extending your stay if needed, you can contact our reservations department by app, mail or call and they will help you through it.

Question 9

Is there a security deposit required upon booking?

Accepted Answer

The security deposit differs from property to property– some accommodations don’t ask for a security deposit while some do. The basic security deposit is £500 which is completely refundable after checkout.

Serviced Apartments in London

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