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Tania Mezzaroma

Tania Mezzaroma

Head of Reservations

Managing the 24/7 Global Reservation team for corporate and leisure. Responsible for ensuring that all operations run smoothly and efficiently,implementing new systems and procedures. Providing a fit quality and customer focused service delivered in a timely manner to our global guest


Background

In the last 5 years I worked in the Customer Experience department for a luxury fashion brand where I led a 24/7 global team of up to 50 people. I was accountable for ensuring service excellence  was provided to all our customers and achieved a revenue of 2M in sales and achieving high standard KPIs through a multi channel call centers.


Fun Fact

I love travelling and the best journey of my life was in Peru where I reached Machu Picchu site.






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