meet the team

Who we are, what we do and the people behind the scenes

back Return to all team members
Tania Mezzaroma

Tania Mezzaroma

Head of Reservations

Managing the 24/7 Global Reservation team for corporate and leisure. Responsible for ensuring that all operations run smoothly and efficiently,implementing new systems and procedures. Providing a fit quality and customer focused service delivered in a timely manner to our global guest


Background

In the last 5 years I worked in the Customer Experience department for a luxury fashion brand where I led a 24/7 global team of up to 50 people. I was accountable for ensuring service excellence  was provided to all our customers and achieved a revenue of 2M in sales and achieving high standard KPIs through a multi channel call centers.


Fun Fact

I love travelling and the best journey of my life was in Peru where I reached Machu Picchu site.





× Schedule a call back with our reservations team.
callback
×

Latest Offers

The Cricket World Cup is nearly here! Use code CWC19 to get 1 night free on bookings over 28 nights. Hurry, offer ends 30th May.

Book Now

*terms & conditions apply