CANCELLATION / NO SHOW
Customers are reminded that, in accordance with Article L242-3 of the French Consumer Code, they are not entitled to the right of retraction provided for under Article L221-28 of the same code. All cancellations must be made to the operating company in writing. The effective date of a written cancellation will be the date of its receipt at the establishment. In case of cancellation, cancellation charges will be charged by the operating company according to the conditions stipulated hereafter:
- If your stay is shorter than 5 nights: Cancellations received less than 24 hours before the scheduled arrival date will be subject to a cancellation charge equal to one nights stay.
- If your stay is between 5 and 27 nights: Cancellations received less than 48 hours before the scheduled arrival date will be subject to a cancellation charge equal to two nights stay.
- If your stay is longer than 28 nights: Cancellations received less than 72 hours before the scheduled arrival date will be subject to a cancellation charge equal to four nights stay.
Failure to arrive (with a reservation) without making a cancellation shall be deemed to constitute a no show and shall be subject to the cancellation charges stipulated above. Some special rates may be non refundable, whenever the cancellation is received. In this case, the above policy will not apply and the full prepaid amount will be kept by the operating company and cannot be reimbursed for any reason.
CHANGES TO THE LENTGH OF STAY
The length of the stay shall be as provided for in the booking confirmation or accommodation offer. Subject to availability and at the discretion of the operating company, a stay can be extended, without any obligation to retain the same apartment or the same price. In the event of an accepted extension and the application of a new price, the new price will start on the first day of the extension. In the event of an early departure, the applicable price will be that corresponding to the period thus cut short. Any price alteration linked with an early departure will be applied retroactively to the clients account as from the date of his arrival. For an initial stay of fewer than 28 nights, the resident is requested to notify the residence of the new check-out date at least 48 hours in advance. Failure to respect this deadline may result in the payment of an early departure fee ranging from 1 to 2 nights, according to the operating criteria. For an initial stay of more than 28 nights, the resident is requested to notify the residence at least 7 days before the new check-out date. Failure to respect this deadline may result in the payment of a early departure fee ranging from 2 to 7 nights, according to the operating criteria.
All of our serviced apartments undergo a thorough quality check to make sure that everything is of the highest standard. This means modern facilities, secure buildings, crisp white linen,five star amenities and an on call service team that are available 24/7.community, exclusive resident events and a host of discounts from local businesses.
We operate in accordance with the Disability Discrimination Act 1995 and the Equality Act 2010 and, as such, we encourage all prospective guests to talk to us about any specialaccommodation requirements they may have.