Terms and Conditions

a) What these terms cover: These are the terms on which we supply services to you.

b) Why you should read them: We strongly encourage you to read these terms thoroughly before submitting your booking form. These terms outline our identity, the manner in which we will deliver our services to you, the processes for modifying or terminating the contract, the steps to take in the event of any issues, and other critical information. Should you require any modifications to these terms, please do not hesitate to contact us for discussion.

a) Who we are: The squa.re Ltd./a Thesqua.re, a company registered in England and Wales. Our company registration number is 06687220 and our registered office is at Unit 3 Barrel Yard, Vinery Way, Hammersmith, W6 0LQ. Our registered VAT number is 109255424 (hereinafter referred to as “Company”).

b) How to contact us: You can contact us by telephoning our reservations team on +44 (0)203 701 3010 or by writing to us at stay@thesqua.re and Thesqua.re Ltd, Unit 3 Barrel Yard, Vinery Way, Hammersmith, W6 0LQ.

c) How we may contact you: If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking form.

d) "Writing" includes emails: When we use the words "writing" or "written" in these terms, this includes emails.

We act as an introductory agent for short to medium stay serviced apartments operated by our partners (“Apartment Providers”). If you are booking an apartment operated by one of our Apartment Providers, we will make the booking for you but your separate contract will be with the Apartment Providers.

a) Agency Terms: These Terms and Conditions outline the relationship between you and us concerning the services we provide for your stay in serviced accommodation.

b) Agreement: The contract formed between us and you, which includes these Terms and Conditions and any accompanying documents or schedules.

c) You/Your: Refers to any individual or entity making a booking for serviced accommodation, including all persons named on the booking and any guests using the accommodation.

d) Booking: A confirmed reservation for the serviced accommodation made by us on your behalf and under your instruction.

e) Booking Confirmation: This is the confirmation we send you to verify that your booking has been successfully made with the Apartment Providers.

f) Booking Contract: The contract between you and the relevant Apartment Provider for the provision of serviced accommodation in accordance with the Booking.

g) Booking Services Our travel management services in sourcing, booking, and arranging the serviced accommodation on your behalf.

h) Charges: The total sums payable by you for the serviced accommodation as per the Booking.

i) Extras: Additional services provided to you during your stay by the Apartment Providers or their associates, including but not limited to mini-bar, meeting room hire, gym usage, Wi-Fi, room service, and meals.

j) Apartment Providers: The third-party suppliers of serviced accommodation or other ancillary services with whom you enter into a direct contract in relation to each Booking.

k) Start Date: The check-in date for the serviced accommodation as confirmed in the Booking.

l) End Date: The check-out date for the serviced accommodation as confirmed in the Booking.

m) Intermediary: A business or organization acting on behalf of clients to assist those clients in booking travel arrangements in connection with their trade, business, craft, or profession.

n) Service Fee(s): The fees payable by you to us for the provision of the Booking Services, as set out in the Agreement or these Terms and conditions.

o) Force Majeure: The fees payable by you to us for the provision of the Booking Services, as set out in the Agreement or these Terms and conditions.

p) Confidential Information: The fees payable by you to us for the provision of the Booking Services, as set out in the Agreement or these Terms and conditions.

We do not guarantee that the website provides an accurate or complete description of any of our apartments or those of our Apartment Providers. Any images or descriptions are intended for general illustrative purposes only. Actual fixtures, fittings, layouts, or sizes may differ. We reserve the right to amend the website at any time. Prices displayed may change, but will be confirmed prior to booking. The Company has exercised reasonable care to ensure that all information on the thesqua.re website is accurate and up-to-date, provided in good faith. However, we accept no responsibility for any information provided by our Apartment Providers or the content of any linked websites. All prices quoted in these terms or on our website are exclusive of other taxes.

a) What these terms cover: We are dedicated to providing our services with reasonable care and skill, adhering to commonly accepted industry practices and standards, and ensuring compliance with all applicable laws and regulations in effect at the time of service delivery.

a) Making a Booking: To initiate a booking with the Company, you can contact us through our website to explore available serviced apartments, check pricing, and view amenities; call our customer service team at +44 (0)203 701 3010 for personalized assistance; or send a detailed booking request to stay@thesqua.re. When making a booking request, please provide the following information to facilitate the process: i. Check-in and Check-out Dates: Specify the dates you wish to stay. ii. Number of Guests: Indicate the total number of guests. iii. Apartment Preferences: Mention any specific preferences, such as the type of apartment, number of bedrooms, or required amenities. iv. Special Requests: Include any special requirements, such as accessibility needs or additional services (e.g., housekeeping, airport transfers).

b) Availability Check: After receiving your request, our team will quickly verify if the requested serviced accommodation is available through our Apartment Providers. Please note: i. Subject to Availability: All bookings are subject to the availability of the requested apartments. ii. Alternative Options: If the desired accommodation is unavailable, we will propose suitable alternatives that meet your requirements.

c) Booking Confirmation: Upon confirming availability, we will proceed with the following steps: i. Booking Request Submission: We will submit a booking request to the relevant Apartment Provider on your behalf. ii. Booking Confirmation Issuance: If the Apartment Provider accepts the booking request, we will issue a Booking Confirmation. This confirmation includes: a. Guest Name b. Reference Number c. Apartment Name, Address and type d. Number of Guest e. Number of nights f. Check in and Check out dates g. Cancellation Policy h. Charges and applicable taxes

d) Review of Booking Confirmation: Once you receive the Booking Confirmation, it is essential to:

e) Appointment of Square Serviced Apartments: By making a booking, you appoint us (The Square Serviced Apartment) to act as your agent to confirm bookings in your name

f) Authorization for Credit Reference Checks: By completing our Booking Confirmation, you authorize us to contact credit reference agencies and conduct inquiries regarding your financial and moral standing. The information you provide may be verified against databases maintained by these agencies. This process will not impact your ability to obtain credit or other services. Furthermore, by submitting the Booking Confirmation, you acknowledge that your contract is with The Squa.re or the relevant Apartment Provider.

g) Booking Reference Number: Upon acceptance of your booking, we will assign a reference number, which will be communicated to you. Please reference this number in any future correspondence regarding your booking to facilitate our assistance.

h) Post-Booking Assistance: After you have made a booking, our team remains available to assist you with: i. Pre-Arrival Queries: Any questions regarding your stay, amenities, or local attractions. ii. Changes or Cancellations: If you need to amend or cancel your booking, please refer to our cancellation policy and contact us as soon as possible.

i) Nature of the Booking: Any booking form submitted by you shall be deemed an offer to obtain a bare license for the relevant apartment ("Property") in accordance with these terms or the terms of the applicable Apartment Provider. All Properties are intended solely for serviced temporary accommodation for you and your guests. Neither you nor your guests shall acquire any tenancy rights, including assured shorthold or assured tenancies. No landlord-tenant relationship is established, and no statutory security of tenure exists during or after the period of occupation. Should you or any of your guests fail to vacate the Property at the end of the agreed period, you will incur charges for each additional day or part thereof that you remain in the Property. Only you and the named guests are permitted to use the Property. You and your guests, who must be named in the Booking Confirmation and Booking Contract in advance, shall be bound by these terms or those of the Apartment Providers at the confirmation of the Booking.

a) Role of the Company: We act solely as an introductory agent for our Apartment Providers. Your contract for a booking at a property operated by the Apartment Provider will therefore be between you and the Apartment Provider, and different terms and conditions may apply. These, along with the details of the Apartment Provider with whom you are contracting, will be provided to you before any booking is made. By continuing to make a booking with an Apartment Provider through this site, you confirm that you have received all applicable terms and conditions. We act solely as a platform through this website for you to make bookings for properties advertised by our Apartment Providers, who have authorized us to act as their agent to take bookings for their services in accordance with their terms.

b) Binding Contract: When a confirmation of your booking is issued, you will be entering into a legally binding contract i.e. Booking Contract for the provision of services directly with the applicable Apartment Provider. We are not a party to the contract between you and the Apartment Provider and accept no liability for the acts or failures to act by any Apartment Provider connected with your booking.

c) Limitation of Liability: Other than our administrative and booking obligations specified in these terms, we shall not be liable to you or your guests for any amounts in relation to any acts or omissions or any damage or issue arising pursuant to your Booking Contract with the relevant Apartment Provider. We accept no liability for death, personal injury, loss, or damage of any kind to you or your guests, unless caused by our own negligence.

a) Our Rights to Make Changes: We reserve the right to make minor changes to the services to comply with relevant laws and regulatory requirements or to implement technical improvements, such as addressing security threats, without materially affecting your use of the services.

b) Significant Changes to the Services and Terms: We may also make more significant changes to these terms or the Services. In such cases, we will notify you of the changes, and you will have the option to contact us to terminate the contract before the changes take effect. You will receive a refund for any Services paid for but not received.

c) While we do not anticipate altering a booking, unforeseen circumstances may occasionally prevent us from proceeding with the initially booked Property. In such instances, we will notify you in writing and offer an alternative Property from our portfolio, if available, or assist you with options from an Apartment Provider. Alternatively, we will provide a full refund as a final settlement.