Join Our Team

Location: Manhattan, New York City

Here at TheSqua.re (pronounced The Square), we have a great opportunity for a General Manager to help us build out and expand our North America team! 

Our mission at TheSqua.re is to be the world’s best loved corporate housing and luxury alternate accommodation company. We do this by providing the largest choice of alternate accommodations - beautifully furnished boutique style apartments in every major city on the planet, using our award winning proprietary suite of technology and our best in class customer service levels. It's no wonder we have achieved the highest NPS (Net Promoter Score) levels in leading global corporate travel programs powering our firm’s 50% annual growth for several years in a row. 

From offices in New York City, London and New Delhi, we look after and house assignees from more than 300 corporate clients worldwide; these corporations range from a mix of Fortune 100 to soon to go public tech companies. Globally and with your help, our aim is to get to 1000 corporate clients by the end of 2023 and expand our coverage from NYC, London and Delhi to more planned offices across Europe, APAC and the United States. 

As General Manager your responsibilities will include building out an A team; driving revenue, sales and market penetration via new key accounts; cementing our preferred status with key property partners within the US market. You will also be involved in thinking out of the box and  improving our award winning tech platforms with “on ground/local” feedback.

This role will provide you with an exciting opportunity to lead, help drive growth and shape the future of our organisation in the Americas Corporate and alternate accommodation industries. 

KEY TASKS & RESPONSIBILITIES

• Hire, develop and retain a local team in the tri-state NYC area initially and possibly expanding nationwide down the road
• Responsible for maintaining supplier relationships and sourcing & nurturing new relationships
• This role is a PL leadership role, so you will be responsible for the North America P&L. 
• Drive revenue and market share quarterly and achieving our growth objectives
• Motivate and coach local teams to help achieve our internal employee retention and satisfaction scores.  
• Manage contract negotiations with suppliers and key accounts. 
• Customer visits & sales presentations
• Representing the business at webinars, conferences, networking events and exhibitions
• Help improve our technology platforms - TheSqua.re, Enquiry App, EcoGrade (sustainability), and TheSquare.ai with local on ground feedback from customers and partners. 
• Work with stakeholders across the firm to deliver exceptional quality and consistently high quality brand experience. 
• Working with Operations and Revenue departments to identify where efficiency & productivity could be improved.

• Working with the senior leadership team to drive the strategic planning process, define ambition, and set priorities.
• Apply intelligent thought and analysis to solve problems creatively.  
• Help scale to other US cities/regional markets through developing and sharing of best practices.
• Role is full time, from the office and requires occasional weekend work. 

 

SKILLS & EXPERIENCE

• 10+ years of work experience including Sales, professional services, property and operations management.
• 3-5 years of experience managing a team and ownership of a profit centre. 
• A strong sense of ethics and integrity.
• A passion for technology and innovation and a desire to help remove friction and improve customer experience in our industry using cutting edge technology. 
• Past experience as a GM or as a Senior Sales Manager of a corporate housing company desirable
• A self starter, positive attitude with natural leadership skills and the ability to build rapport with key stakeholders.
• Analytical and data-driven decision making mentality.
• Able to prioritise even where information available is limited.
• Comfortable working cross-functionally.
• Out-of-the-box thinker who will find creative ways to problem solve. 
• Autonomous in approach, not requiring much guidance.
• Prior P&L responsibility is key, experience managing a profitable 5-20m USD revenue business is important.  
• An effective decision-maker with high emotional intelligence and exceptional project management skills.
• A track record of demonstrable problem-solving skills in a fast-paced ever-changing environment.

Here at TheSqua.re, we have a great opportunity for a Senior Sales Manager to join our expanding North America team!

Our mission at TheSqua.re is to be the world’s best loved corporate housing and luxury alternate accommodation company. We do this by providing the largest choice of alternate accommodations - beautifully furnished boutique style apartments in every major city on the planet, using our award winning proprietary suite of technology and our best in class customer service levels.

From offices in New York City, London and New Delhi, we look after and house assignees from more than 300 corporate clients worldwide; these corporations range from a mix of Fortune 100 to soon to go public tech companies. Globally and with your help, our aim is to get to 1000 corporate clients by the end of 2023 and expand our coverage from NYC, London and Delhi to more planned offices across Europe, APAC and the United States. 

 

As a Senior Sales Manager your responsibilities will include driving revenue, sales and market penetration via new key accounts within the US market. This role will provide you with the exciting opportunity to help drive growth and shape the future of our organisation in the Americas Corporate Housing market.

 

Key Tasks & Responsibilities:

 

• Drive revenue and market share in a defined region, Meet or exceed quarterly revenue targets and objectives
• Develop and execute a comprehensive regional sales plan
• Maintain a robust sales pipeline
• Manage contract negotiations
• Customer visits & sales presentations
• Representing the business at conferences, networking events and exhibitions
• Maximising new business development opportunities
• Develop long-term strategic relationships with key accounts
• Ensure customer satisfaction
• Expect moderate travel
• Position is based out of our NYC office

Desired Skills

• Great relationship builder, with presence, self confidence
• Excellent English language communication skills 
• Excellent technical selling skills, process driven sales experience or training
• Knowledge of using Salesforce or a leading CRM is vital. 
• A minimum of 3 years' experience with business development and Account management selling to HR, Mobility, Travel or Procurement in mid to large international corporates

If you would like to be part of The Squa.re Family and build a long-term career with a dynamic, growing, reputable organisation then please apply by submitting your CV and Cover Letter + 300 words about how to enjoy business travel worldwide.

Job Summary

Here at TheSqua.re we have a great opportunity for a Lettings Acquisition Associate to join our Property leasing & management team. This individual will gain great exposure into the property and property tech industry and build a long-term career with a dynamic, growing, technology driven company. 

Our mission at TheSqua.re is to be the world’s best loved digital corporate housing and luxury alternate accommodation company. We do this by providing the largest choice of alternate accommodations - beautifully furnished boutique style apartments in every major city on the planet, using our award winning proprietary suite of technology and our best in class customer service / account management levels. It's no wonder we have achieved the highest NPS (Net Promoter Score) levels in leading global corporate travel programs powering our firm’s 50% annual growth for several years in a row.  

We have also recently launched TheSquare.AI, our new customisable booking platform designed to allow corporate clients to set up their global travel programme their own way.

From offices in New York, London and New Delhi, we look after and house assignees from more than 500 corporate clients worldwide; these corporations range from a mix of S&P 500 to soon to go public tech companies. 

In London our aim is to double our leased and managed portfolio in the next three years and this is where you will be able to apply your excellent property, negotiation, and commercial skillset. 

 

KEY TASKS:

• Source suitable property in line with The Squa.re property strategy
• Create and maintain relationships with new landlords and agents in existing and new geographical areas to ensure a steady housing supply
• Exercise sound business judgement, identify, investigate and analyse development opportunities, including innovative solutions 
• Prepare timely, accurate & professional reports & proposals
• Negotiate contract terms for new and renewed contracts
• Networking at property industry events to build new relationships with intermediaries, agents etc. 

 

 

SKILLS & EXPERIENCE: 

 

• Candidate will have 1 – 5 years work experience in the property industry and be confident and well presented
• Must be driven, ambitious and enjoy the interaction of the transaction process
• Ability to negotiate and build fruitful formal and informal partnerships to achieve strategic objectives and improve outcomes
• Ability to create and sustain strategic and productive relationships with key stakeholders
• Professional communication skills in English (phone, e-mail, face-to-face) 
• Proactive and fast-paced, with a can-do attitude
• Highly numerate and analytical
• Good understanding of legal terminology and contract agreements
• Excellent negotiation & presentation skills
• Passion for property with a desire to develop professionally
• Candidates with existing relationships and experience in Central London preferred

Here at TheSqua.re we have a great opportunity for a Corporate Agent Account Manager to join our Reservations team. This role is based in London and is office-based.

Our mission at TheSqua.re is to be the world’s best loved digital corporate housing and sustainable corporate housing and luxury accommodation company. We do this by providing the largest choice of alternate accommodations - beautifully furnished boutique style apartments in every major city on the planet, using our award winning proprietary suite of technology and our best in class customer service / account management levels. It's no wonder we have achieved the highest NPS (Net Promoter Score) levels in leading global corporate travel programs powering our firm’s 50% annual growth for several years in a row.  

We have also recently launched TheSquare.AI, our new customisable booking platform designed to allow corporate clients to set up their sustainable global travel programme their own way.

From offices in New York, London and New Delhi, we look after and house assignees from more than 500 corporate clients worldwide; these corporations range from a mix of S&P 500 to soon to go public tech companies. 

 

Position Overview:

This position is responsible for the relationship, development and performance of multiple clients or projects allocated to the role, in line with revenue generating goals and KPIs.

 

The position will work closely with the Head of Reservations, and with other Thesqua.re internal groups, such as Account Managers, Sales Managers, Guest Service Managers, Market Reservations/Inventory Specialists, Supply Management, Accounting, Finance, Marketing, Revenue Management, Account Management and Business Development departments to reinforce the relationship, terms of contract, interface with Client teams for relationship development and issue resolution on a daily basis.

This position requires a customer service focused person with technical knowledge to ensure revenue growth, and the authority to resolve issues. Major focus of the position is to saturate any opportunities for additional revenue growth and bring them forward to the organization for decision-making.

 

Responsibilities Include:

• Adhere, lead and oversee compliance for all client contractual obligations (Service Level Agreements, Master Service Agreements and Statements of Work etc.)

• Investigate, track and resolve customer and client concerns; identify trends and implement solutions.

• Implementing client retention plans in line with the greater client services strategy

• Oversee all VIP arrivals and coordinate with the operations teams

• Actively engage with key clients contact on a regular schedule to build relationship with client and grow relationship

• Conduct detailed client analysis to determine opportunities for additional revenue.

• Establish and monitor client performance metrics and take necessary action steps to ensure compliance.

• Identify industry trends that impact growth and development of your clients. Be active in apartment industry events that can be fostered nationally.

• Understand current policies, practices, trends and technology within TheSqua.re to support implementing solutions for managing your clients.

• Provide reporting as required by senior management

• Gather, analyze, and disseminate client data to assist senior leadership with both opportunity and risk evaluation.

• Build relationships internally and externally to maximize opportunities for Thesqua.re growth and market share, make the customer feel valued.

• Manage clients within Business Rules and ensure that our internal team follows all terms and conditions within rules and process flows.

• Develop and grow account plan; implement account & marketing strategy

• Determine customers’ unmet needs and translate internally for adequate follow up

• Ability to meet or exceed productivity requirements, measured quarterly and annually

• Maintain client-reporting schedules and assist with other duties as directed by Head of Reservations

• Arranging client meetings and apartment viewings.

• Attend networking events as required.

• Key account management.

• Communicate effectively with other departments and highlight any problems that arise, working to find solutions.

• Maximise every sales opportunity and ensure that revenue targets are met

Experience within the Serviced Apartments industry is a plus as we would prefer to hire candidates with a good knowledge of this industry.

Here at TheSqua.re we have a great opportunity for a Business Development Executive to join our sales team.

 

About Us

Our mission at TheSqua.re is to be the world’s best loved digital corporate housing and luxury alternate accommodation company. We do this by providing the largest choice of alternate accommodations - beautifully furnished boutique style apartments in every major city on the planet, using our award winning proprietary suite of technology and our best in class customer service / account management levels. It's no wonder we have achieved the highest NPS (Net Promoter Score) levels in leading global corporate travel programs powering our firm’s 50% annual growth for several years in a row.  

We have also recently launched TheSquare.AI, our new customisable booking platform designed to allow corporate clients to set up their global travel programme their own way.

From offices in New York, London and New Delhi, we look after and house assignees from more than 500 corporate clients worldwide; these corporations range from a mix of S&P 500 to soon to go public tech companies. 

 

The role

 

We’re looking for a results-driven Business Development Executive to actively seek out and

engage customer prospects. You will provide complete and appropriate solutions for every

customer in order to boost top-line revenue growth, customer acquisition levels and

profitability. As an experienced business closer, you will win, grow and develop your clients

into global accounts.

The role is end to end sales – you will research leads, pitch to potential clients, generate

meetings, attend meetings, negotiate rates, close and manage accounts. We work with an

uncapped commission structure that rewards a proactive approach to lead sourcing and an

insatiable desire to find new clients.

 

Key Responsibilities

• A proactive approach to researching & using generated leads to prospect new clients.
• Qualifying leads & developing into sales via a range of activities.
•  Using these leads to create appointments for colleagues or directly proposing
• appropriate apartment solutions.
• Working with senior members on identifying new market opportunities.
• Working with the Reservations Team and Client Service Managers to ensure client needs are met.
• Ensuring all actions fall within the company ethos.
• Developing & building meaningful lasting relationships with clients.
• Attending some networking events as required.
• Promoting and selling our in-house services and products to new prospective clients.
• Promoting and selling technologies and software developed in house

The Person

• A proactive approach to sourcing leads.
• Excellent record of meeting & exceeding sales targets.
• Demonstrable ability to develop leads into returning clients.
• Confident in pitching/presenting to potential clients.
• Excellent customer service skills.
• Excellent negotiation skills.
• Detail oriented and methodical in keeping records up to date on company CRM systems.
• Excellent communication skills both written and verbal.
• Highly motivated and hard working

Our mission at TheSqua.re is to be the world’s best loved digital corporate housing and luxury alternate accommodation company. We do this by providing the largest choice of alternate accommodations - beautifully furnished boutique style apartments in every major city on the planet, using our award winning proprietary suite of technology and our best in class customer service / account management levels. It's no wonder we have achieved the highest NPS (Net Promoter Score) levels in leading global corporate travel programs powering our firm’s 50% annual growth for several years in a row.  

 

We have also recently launched TheSquare.AI, our new customisable booking platform designed to allow corporate clients to set up their global travel programme their own way.

 

From offices in New York, London and New Delhi, we look after and house assignees from more than 500 corporate clients worldwide; these corporations range from a mix of S&P 500 to soon to go public tech companies. 

 

The Role

As a Junior Account Executive or an Account Manager here at TheSqua.re you will be looking after, developing and strengthening our Corporate Accounts for market leading companies. You must have experience managing mid to large accounts and developing lasting client relationships. If you would like to play a real part in the extended growth of this innovative company, this position is for you. The Account Manager Role would suit a more senior person, ideally with some Key Account Management experience. Both roles offer the opportunity to grow within the Business.

      

Key Responsibilities:

• Delivering a high level of customer service to our corporate clients
• Helping grow existing accounts to new markets and new products as we expand our products (cities, types of accommodations) and our suite of technology offering. 
• Re-establishing non performing accounts
• Manage a book of existing clients, some that are long standing relationships and others that are recently onboarded accounts
• Scheduling Demos for our latest technology product offerings to existing clients
• Making reservations and ensuring that your clients have the perfect experience 
• Negotiating rates and doing periodic account reviews to increase Yield
• Organising apartment viewings and fam trips
• Communicate effectively with other departments and highlight any problems that arise working to find solutions

 

Desired Skills

• Great relationship builder, with presence, self confidence
• Excellent English language communication skills 
• Excellent technical selling skills, process driven account management experience or training
• Ideally knowledge of using Salesforce or a leading CRM
• Can do attitude is vital
• Preferred 1 years experience in Account Management for the Account Executive and 2 to 3 years experience in dealing with more key accounts for the Account Manager role. Both roles will include selling to HR, Mobility, Travel or Procurement in mid to large international corporates

 

What do we offer?

• Competitive salary and benefits package
• Annual leave plus public holidays
• On-going Learning and Development program
• Monthly employee recognition leading to Annual recognition awards
• Recommend a friend bonus scheme
• Overseas office visits when travel restrictions have been lifted
• Regular Senior Manager/CEO catch-ups

 

If you would like to be part of The Squa.re Family and build a long-term career with a dynamic, growing, reputable organisation then please apply by submitting your CV and Cover Letter.

Job Summary

TheSqua,re are a leading serviced apartment company operating in central London and are looking for keen, enthusiastic candidates to join our team. This role is client facing, and you will be working in various central locations around London.

We are undergoing major growth and if you feel you want to be a part of that, please get in touch!

Duties include:

- Meeting and greeting our corporate guests at our various locations in central London checking apartments prior to guest arrival

- Providing top quality customer service to our guests.

- Exhibiting an imaginative approach to solving problems

- Responding to all relevant emails and phone communication with colleagues and guests, including while out of the office to keep all informed

- Undertaking daily time/task management in conjunction with Managers and colleagues to ensure maximum efficiency, or when working alone, independently

- Exhibiting an imaginative and customer focused approach to problem solving

- Maintain all IT records and systems in a clear and collaborative manner

- At all times presenting the company and themselves in a professional and polite manner

Qualifications and Skills

- Customer Service experience and an enjoyment for working with people

- Very good spoken and written English

- A positive 'can do' attitude and a dedication to customer satisfaction

- Self driven and able to work on their own initiative

- Polished, professional presentation

Job Type: Full-time and Part-Time

Here at TheSqua.re we have a great opportunity for a Sales Reservations Executive to join our expanding team.

Our mission at TheSqua.re is to be the world’s best loved digital corporate housing and luxury alternate accommodation company. We do this by providing the largest choice of alternate accommodations - beautifully furnished boutique style apartments in every major city on the planet, using our award winning proprietary suite of technology and our best in class customer service / account management levels. It's no wonder we have achieved the highest NPS (Net Promoter Score) levels in leading global corporate travel programs powering our firm’s 50% annual growth for several years in a row.

We have also recently launched TheSquare.AI, our new customisable booking platform designed to allow corporate clients to set up their global travel programme their own way.

From offices in New York, London and New Delhi, we look after and house assignees from more than 500 corporate clients worldwide; these corporations range from a mix of S&P 500 to soon to go public tech companies.

A fantastic opportunity has arisen for a Reservations Agent to join our busy reservations department. You will use your experience, energy and skills to ensure each guest receives high-quality service to ensure the smooth and efficient running of the operation whilst maintaining internal and external communication to a five star standard.

This is a target-based and varied position that will require sales, customer care, network relationship building and administration experience.

Key Tasks & Responsibilities:

• Responding rapidly to web, email and phone-based enquiries
• Consistently delivering departmental KPIs and SLAs
• Forging good relationships with direct corporate accounts
• Responding & converting enquiries into bookings
• Supporting the Account manager in admin work for key accounts
• Dealing with complaints & communicating effectively with other departments and highlighting any problems that arise, working to find solutions
• Customer focussed & developing lasting relationships with new and existing corporate and leisure clients and apartment providers
• Flexible attitude to working outside of core job role when necessary

Skills & Experience

• This role would suit somebody currently in a sales/reservations-centric role and who is seeking a new and exciting challenge.
• Experience of generating sales and bookings
• You will have a high degree of self motivation & ability to work unsupervised, prioritising tasks with the ability to work under pressure and to tight deadlines.
• You may already be working in hotels, travel or serviced apartments and this would be advantageous but not essential.
• What is essential is your personal passion for guest satisfaction & excellent service delivery including telephone manner; experience of CRM systems, good command of English and a flexible approach to your work.

What do we offer?

• Competitive salary 
• Annual leave plus public holidays
• Learning and Development program
• Company-wide & Team incentives
• Monthly employee recognition leading to Annual recognition awards
• Recommend a friend bonus scheme
• Overseas office visits
• Regular Senior Manager catch-ups
• Monthly Social events such as authentic home-made cuisine tasting, bowling, film nights, and so on.

Job Types: Full-time, Permanent, the role is office based in London

Salary: £23,000.00-£26,000.00 per year depending on experience

About Us: 

At Perfect Software Solutions Limited, we’re revolutionizing the accommodation industry with our cutting-edge software suite, aPerfectSuite. Our products—aPerfectPMS, aChannelManager, aDigitalConcierge, and aPerfectDocs—empower customers to optimize their operations, save time and money, and make smarter decisions.

We’re a dynamic, fast-growing company aiming to disrupt the industry with our innovative technology. If you’re a motivated sales professional looking for a new challenge, this is your opportunity to join an ambitious team at the start of an exciting journey.

 

Role Overview: 

We are seeking a results-driven Sr. Manager – Customer Success to join our team in New Delhi. In this role, you’ll drive business growth through strategic cold calling, manage key accounts, establish partnerships, and expand our market presence. This position offers the chance to make a significant impact in a rapidly growing company.

 

What we’re looking for:

- Experience: 5+ years in selling Hospitality SaaS products and managing accounts in global markets.

- Skills: Proven pre-sales expertise, excellent communication, negotiation abilities, and the capacity to build credibility with executives and technical influencers.

- Mindset: A self-starter with a collaborative approach and a knack for strategic thinking and problem-solving.

 

Key Qualifications & Requirements:

- Experience: Min 5 years in business development or sales, preferably in the hospitality or software/IT industry, with a strong track record.

- Education: Bachelor’s degree in a relevant field; a Master’s degree or relevant certifications is a plus.

- Location: Candidates must be based in New Delhi.

- Skills: Strong understanding of software solutions and technology trends, with exceptional communication and presentation skills.

- Language: Proficiency in English is required; additional language skills are a plus.

- Cultural Awareness: Ability to work in a multicultural environment and adapt to diverse business practices.

 

What We Offer:

- Competitive Salary: An attractive package aligned with market standards and your experience.

- Incentives: Performance-based bonuses and incentives.

- Professional Growth: Opportunities for career advancement and professional development.

- Global Exposure: Work with a global team and contribute to international projects.

- Work Environment: A supportive and collaborative culture that values innovation and excellence.

 

 

 

Job Description

Senior Software Developer-Python for PMS(Property Management System)
Location: New Delhi(Kalkaji) 110019. 

 

Job Description: 

 

Key Responsibilities:

• Design and Build: Develop and maintain scalable and high-performance features for our Property Management System (PMS) platform using Python and Django, flask.

• API Development: Build and manage RESTful APIs to support seamless integration with third-party services and other parts of the platform.

• Cloud Infrastructure: Leverage Google Cloud Platform (GCP) to build and manage cloud-based solutions, ensuring reliability, scalability, and performance.

• Performance Optimization: Optimize application performance, reduce latency, and ensure the platform scales with increasing user demand.

Technical Expertise:

• Extensive experience with Python and the Flask framework to develop backend systems and applications.

• Proficiency in RESTful API development and integration.

• Strong experience working with Google Cloud Platform (GCP), including services like Compute Engine, Cloud Functions, and Cloud Storage.

• Knowledge of NoSQL Database.

Work mode- Hybrid 3 Days from office a week.

Work experience- 4 years +

Team leading experience- Good to have.

Preferred Btech,BE. 

About the company

     About TheSqua.re : 

 

Our mission at https://www.thesqua.re/ is to be the world’s best-loved digital corporate housing and luxury alternate accommodation company. We do this by providing the largest choice of alternate accommodations - beautifully furnished boutique-style apartments in every major city on the planet, using our award-winning proprietary suite of technology and our best-in-class customer service/account management levels. It's no wonder we have achieved the highest NPS (Net Promoter Score) levels in leading global corporate travel programs powering our firm’s 50% annual growth for several years in a row.

We also recently launched TheSquare.AI, our new customisable booking platform that allows corporate clients to program their global travel independently.

From offices in New York, London, and New Delhi, we look after and house assignees from more than 500 corporate clients worldwide; these corporations range from a mix of S&P 500 to soon-to-go public tech companies. 

 

1. Serviced Apartments: We offer a wide range of serviced apartments in major cities worldwide. Our apartments are typically fully furnished and equipped with amenities that make them comfortable and convenient for both short-term and long-term stays.

 

2. Corporate Housing: We specialise in providing corporate housing solutions, making us an attractive option for professionals and corporate travellers who require extended stays. Our corporate housing often includes additional services and features tailored to business travellers' needs.

 

3. Global Presence: We are globally present and offer accommodations in various international cities. This makes us suitable for travellers who require consistent and reliable housing options in different locations.

 

4. Flexibility: Many of our apartments come with flexible lease terms, which can be advantageous for travellers with changing schedules or uncertain durations of stay.

 

5. Amenities and Services: We typically offer amenities such as fully equipped kitchens, in-unit laundry facilities, high-speed internet, and housekeeping services. We aim to provide a "home away from home" experience for our guests.

 

6. Booking and Reservation: Customers can typically book accommodations through our website or by contacting our customer support. We may offer various payment options and assistance with booking.

Team

Tech : We have an expert team comprised of IITians, DTU, NSUT Grads.

Biz Dev : GM of sales with experience leading sales teams of 50m USD.

Other : In addition, we have 140 highly motivated staff spread across several offices in a few countries and metros of India.

Advisors/Board

 

• Leading UK VC Fund manager

• Google MD and head of International competition law

• Ex CEO of USD billion dollar plus bank

• Former CMO, India’s leading e-commerce business

             

Job Responsibilities: • To answer the queries of the guests through mail & over the phone & up selling the services using the best marketing skills. • Responsible for achieving set revenue targets by maximizing sales along with the team. • Ensure that customer queries/ complaints are addressed in a timely and efficient manner. • Ensure customer satisfaction at all times by providing quality services to meet individual customer needs. • To identify sales opportunities and effectively present key features and benefits of product(s) to secure new business. • Complies with administration requirements & ensures productive use of all resources to achieve organizational objectives. • To ensure that all client details are fully completed, including marketing information. • To ensure that you have knowledge of your own and competitors titles in order to achieve the requirements of this role. • To constantly seek out new revenue generating opportunities to ensure that company targets are met. *Shift Timings: 3:00 PM to 11:30 PM (Afternoon shift) Mode: Work from Office Work Location: Kalkaji, South Delhi Required Candidate profile: · 5 to 6 years of experience in travel sales (Europe/ International Process) or reservations · Preferably from the Travel/ Hotel/ Serviced Apartments industry · Excellent communication and presentation skills · High energy levels, good analytical & problem solving skills, organizing skills, positive attitude. · Ok to work in afternoon shift . Should be locally from Delhi or have worked in Delhi in the past What We Offer: . Competitive salary and benefits package. . Quarterly performance-based incentives. . Opportunity to work in a dynamic and growing industry. . Supportive and collaborative work environment.

Key Responsibilities: . Handle Online Queries: Manage and respond to online queries from suppliers regarding business deals. . Supplier Engagement: Approach local suppliers in the US for new tie-ups for service apartments through online research and cold calling. . Guest Services: Oversee the care of all corporate guests traveling to the US, ensuring their needs are met. . International Guest Coordination: Ensure that corporate guests traveling from India or other countries to the US are well taken care of. . Mediator Role: Act as a mediator between suppliers and guests, facilitating smooth interactions and resolving any issues. . Client Relations: Manage relationships with both corporate and leisure clients, ensuring high levels of satisfaction. . Networking: Maintain strong professional relationships and good networking with suppliers for ongoing business. . Adherence to TAT: Strictly adhere to turnaround times (TAT) for all tasks and responsibilities. . Target-Based Sales: Achieve a target of closing deals with at least 10 suppliers per month. . Regular Reporting: Provide regular reports on work progress – daily, weekly, and monthly. . It is a night shift role Shift Timings: 8:30 PM to 4:00 AM Work Location: Kalkaji, South Delhi Work Mode: From Office Requirements: . Proven experience of 8 to 10 years in a similar role, preferably from the hospitality or travel industry. . Excellent communication and negotiation skills. . Strong research and online engagement abilities. . Ability to handle a 24/7 rotational shift. . Target-driven mindset with the ability to meet and exceed sales targets. . Strong networking and relationship-building skills. . Excellent organizational and reporting skills. . Comfort working in a Night Shift . Prefer someone who is locally from Delhi or has worked in Delhi in the past What We Offer: . Competitive salary and benefits package. . Quarterly performance-based incentives. . Opportunity to work in a dynamic and growing industry. . Supportive and collaborative work environment.

Please find the JD below for the Revenue Manager position.

● Godd Experience in Revenue Management.

Job Description: . Backend related work to be carried out. . Checking of payments status from guests/ vendors. . Updating invoices. Preparing Process related reports. . Keeping a track of the emails related to the job profile. . Supporting the team on additional backend tasks. . Weekends working as per roster . Listing of properties, editing pictures, etc. . Scope of getting involved in Reservations/ Corporate Account enquiry handling Shift Timings: 3 PM to 11:30 PM Work Mode: From Office Job Location: Kalkaji, South Delhi Eligibility Criteria: . 3 to 5 years of experience in any backend/ payments role (preferably from Travel/ Hospitality companies) . Good communication skills . Hands on expertise in GSuite & Excel . Ok with shift . Culturally fit for the role What We Offer: . Competitive salary and benefits package. . Opportunity to work in a growing and dynamic industry. . Collaborative and supportive work environment. . Career growth and development opportunities. Budget: Up to 4 LPA

Job Responsibilities:

 

1. Handling Reservations and Sales.

2. Handling Guest queries and converting it into sale. 

3. Meeting team targets on monthly and yearly basis

4. Maintaining the TATs as per company standards and sending quotation to the guests

5. Maintain existing client relationships by providing on-going consultation

6. Upselling.

7. Customer Relations/ Handling escalations/Resolving Issues.

 

Shift - Day shift and UK Shift on rotational basis

 

Eligibility Criteria:

 

1. 3 to 4 years of experience in Reservations/ International Travel Sales Process.

2. Excellent communication skills in English.

3. Strong personality with a zeal for sales.

4. Confident in handling voice processes. 

5. Willingness to work in both Day Shift and UK shift on rotational basis as per business requirement

 

Process - APAC

 

Shift: Day Shift

Job Responsibilities: • Ensure outstanding guest handling • Monitor the Concierge team to ensure proper data of guest details and bookings is maintained • Support and work closely with Head of Reservations & Senior Management to ensure revenue target, SLA and customer NPS are consistently delivered • Responsible for maintaining excellent customer satisfactions through the major social media channels such as Trustpilot, Google review, company NPS • Smooth functioning of the process with least customer complaints • Handle high escalations to retain customers • Support the team in resolving issues of the guests within SLA and with satisfactory resolution • Develop objectives for the Concierge's (team/individual) day-to-day activities • Conduct effective resource planning to maximise the productivity of resources (people, technology etc.) • Work closely with Tech & Marketing team to improve and automate processes and promote add ons • Thinking out of the box and coming up with new ideas and Business Plans/ Concierge Products to generate more revenue for our Global Portfolio • Coach and provide training to personnel to maintain high customer service standards • Monitor and improve reservation process, telephone handling, email communications and other procedures • Strongly responsible for Revenue and Growth of the Global Concierge Desk • Responsible to market our in house products/services and sell them • Evaluate performance with key metrics • Prepare process related reports Required Qualifications: • Thorough professional with a positive outlook. • 3 to 4 years of experience of working in industry; preferably from Concierge background in hotels or private company • Minimum Graduate (Travel background preferred) • Strong Communication Skills in English (both written and verbal) • People handling skills, Convincing skills. Able to show empathy and sympathy • Process Orientation • Team player and quick learner. • Flexible with UK shift hours

The specific tech stack requirements for our ideal Software Team Lead: You should have strong proficiency in our core tech stack, which includes: • Python • Django • ReactJS • NextJS • Google Cloud platform The ideal candidate should not only possess expertise in these technologies but also feel entirely comfortable working with them. Your in-depth knowledge of Python and Django will be instrumental in building robust backend systems, while your mastery of ReactJS and NextJS will drive the development of responsive and dynamic frontend interfaces. Moreover, your familiarity with the Google Cloud platform will enable us to leverage cutting-edge search capabilities. The candidate's ability to seamlessly navigate and optimize these technologies is crucial in our quest for a dynamic and innovative e-commerce platform. We are looking for a Software Team Lead with minimum 5 years of specific expertise in e-commerce, including extensive experience with payment gateways and a background in managing software teams in high-transaction volume environments. Here are some key qualities and skills we want to look for in such a candidate: 1. E-commerce Expertise: The ideal candidate should have a deep understanding of e-commerce systems, including the entire customer journey, order processing, inventory management, and payment processing. They should be familiar with common e-commerce platforms and best practices. 2. Payment Gateway Experience: Given your emphasis on payment gateways, the candidate should have hands-on experience integrating and working with various payment gateways (e.g., PayPal, Stripe, Square, etc.). They should be able to optimize payment processes for security, reliability, and efficiency. 3. High-Volume Transactions: Experience in handling high-volume transactions is crucial. They should be comfortable with optimizing systems to handle millions of transactions while maintaining performance, security, and reliability. 4. Technical Skills: A strong technical background is essential. Look for candidates with proficiency in relevant programming languages, frameworks, and tools used in e-commerce development, both on the frontend and back end. 5. Leadership Skills: A Software Team Lead needs excellent leadership skills to manage and mentor the development team effectively. They should be able to set clear goals, provide guidance, and foster collaboration within the team. 6. Project Management: Effective project management is key to ensuring that e-commerce projects are delivered on time and within scope. Experience with project management methodologies such as Agile or Scrum can be beneficial. 7. Problem-Solving: In e-commerce, issues can arise quickly, and the ability to troubleshoot and resolve problems in real-time is crucial. Look for candidates who have a track record of addressing complex technical issues. 8. Security Awareness: Security is paramount in e-commerce. Candidates should be well-versed in e-commerce security best practices and PCI DSS compliance, which is vital when handling payment data. 9. Communication Skills: Effective communication is essential, both within the development team and when working with stakeholders. A Software Team Lead should be able to articulate technical concepts to non-technical team members and executives. 10. E-commerce Trends: E-commerce is a rapidly evolving field. A candidate who keeps up with industry trends, emerging technologies, and customer expectations can be a valuable asset in staying competitive. We seek a ‘’Software Team Lead’’ with dual expertise as a ‘’Technical Architect’’ to help anticipate and address future challenges for our company. You will play a pivotal role in strategic planning, designing scalable systems, assessing emerging technologies, future-proofing our architecture, ensuring security and compliance, and providing technical leadership to the development team.

JD - 

·  To answer the queries of the guests through mail & over the phone & up selling the services using the best marketing skills.

·  Responsible for achieving set revenue targets by maximizing sales along with the team.

·  Ensure that customer queries/ complaints are addressed in a timely and efficient manner.

·  Ensure customer satisfaction at all times by providing quality services to meet individual customer needs. To identify sales opportunities and effectively present key features and benefits of product(s) to secure new business.

·  Complies with administration requirements & ensures productive use of all resources to achieve organizational objectives.

·  To ensure that all client details are fully completed, including marketing information. To ensure that you have knowledge of your own and competitors titles in order to achieve the requirements of this role.

·  To constantly seek out new revenue generating opportunities to ensure that company targets are met. 

 

Eligibility Criteria - 

 

·    3 to 4 years of experience in travel sales (International Process) or reservations

 

·    Preferably from the Hotel industry

 

·    Prefer someone who is having a degree in Hotel/ Hospitality management from reputed hotel  management institute

 

·   Excellent communication and presentation skills

 

·   High energy levels, good analytical & problem solving skills, organizing skills, positive attitude.

 

·   Ok to work in rotational shifts (Including night shift)

Excellent knowledge and experience with React Js minimum 2 year to 4 year

Developing new user-facing features using React.js, HTML5, CSS, Jquery, Ajax.

Building reusable components and front-end libraries for future  use

Translating designs and wire-frames into high quality code.

Optimizing components for maximum performance across a vast array of web-capable devices and browsers.

Handling UI Requirements and User Experience.

Candidate must have hands-on experience in Server-side

Candidates must have worked on SCSS and webpack modification.

Google map Integration.

Google Analytics or GA Events with SSR.

Skills Set Required:

Experience with a broad range of UI frameworks, libraries and tools including React.js v16 or above, Redux, LESS, SASS, etc.

Frameworks like Mocha/Jasmine along with Chai/Sinon

Integrating REST API's with the Frontend application

Envision ways to delight your customers with animations, elegant flows, and clean user interfaces

Ability to work with Git and Jira

Should be familiar with HTML and CSS

Should be able to design responsive UIs.

Knowledge of Google App Engine, Python, Flask Framework, ndb is a plus.