how much do I have to pay?

We endeavour to be competitively priced at all times. If you find similar accommodation and services at a lower price, then tell us and we will endeavour to match it (given availability).

why is the price higher in one month and lower in another?

We get a lot more requests for our services at certain key times of the year. The industry’s pricing therefore reflects this phenomenon to ensure the success of our business interests yet to offer great rates to our customers when possible. We are susceptible to the same economics and hence have to fine-tune our pricing based on these seasonal variances.

why is the price in Euros or Yen so different from the equivalent price in GBP?

We do not always update all our prices on third-party websites daily, so that means in times such as these where currencies are fluctuating at unprecedented levels, our pricing may look off in one website versus another. So please check with our reservations desk for live rates – these are synchronized to live currency market rates and are always the most accurate.

why is the price different on one website versus another?

We often have to pay commission to third parties that on-sell our services. This is somewhat justified as they too have their operational costs. However the most economical rates are always when you “cut out the middleman” so to speak. So book directly with our reservations desk ([email protected]) for the lowest available rates.

is VAT included?

It will be clearly stated on any price proposal we make as to whether the rate quoted includes VAT or not. The reason our rates sometimes include and sometimes don’t include VAT is that the systems of the various third-party websites etc. where we advertise our apartments have different rules regarding how rates are displayed.

any additional charges for cleaning, management, etc ?

We offer weekly cleaning and linen change for all our apartments. Should you wish additional cleaning eg. twice a week, this will be subject to a charge of £50 per additional clean. The only other charges could be parking if required, additional TV requirements if feasible, phone calls if phones are required and other services above the normal ones offered.

what is this Short Stay Surcharge?

The longer you stay the cheaper your overall nightly tariff. This is because it reduces our operating costs and we are able to pass this benefit on to you. We would hate to turn away guests so we still welcome guests who wish to stay for a few days, but we do add on a small tariff. This varies from month to month, so please check with our reservations desk on the exact surcharge.

can we pay by wire transfer, given that there is enough time before arrival?

Certainly. We are happy to take wire transfers as they may reduce transaction costs in certain instances. We have a UK Commercial Banking Account under the trading name of House of Modern Living Limited. Our Branch Location is Baker Street, London. Sort Code: 40 01 06; A/C No: 32410230

why am I being charged a PayPal Surcharge?

Due to the fees levied by the various financial intermediaries, we are unfortunately obliged to pass on these fees for some payment methods and international currency transactions.

why do you require a deposit?

We require a £150 deposit for each apartment. It is standard practice for the majority of serviced apartments and covers us for misuse and damages - accidental or intentional. We do not look to be draconian about the retaining of deposits for lesser issues and have rarely had to withhold any part of this deposit.

can the deposit be given cash on arrival?

If there is sufficient time between booking and arrival i.e. greater than two weeks, we prefer to receive the damage deposit or security deposit along with the reservation deposit.

do you charge for children?

Children under 3 stay free with us but there will be an additional charge if you require a baby cot. Children over 3 are charged as normal.

do you charge extra for a baby cot?

We can provide a travel baby cot / high chair at an additional charge of £35/week.

is parking available and at what cost?

We have a secured parking at the majority our apartments but not all. Please ensure to check and, if required, to book this, when making your reservation with us. We cannot guarantee parking if not. We do have to charge extra for each parking space and the cost is £20 per night.

do you have car parking available for 2 cars?

We have car parking potentially available for one car only for most of our apartments. In most cases there are nearby car parks or street parking dependant on the particular building your apartment is in. Please ask for details of local car parks on booking.

are there any other extra costs that I should know about now?

There are no hidden costs in any of our billing. We take great pride in this and our billing is highly transparent.

when will I get my security deposit back?

We endeavour to return your security deposit within two weeks of a successful check-out. We have rarely experienced any loss in the property or missing amenities to have any reason to not return your deposit in full. We prefer to return the deposit electronically through Paypal, however if you wish for a bank wire please provide us with an IBAN code, a SWIFT/BIC number, the name of the account holder and the name of your bank to [email protected]. Please note that any banking fees levied will be deducted from your deposit. swift or iban is not required for domestic transfer (UK to UK)

how do you charge for your apartments?

Our apartments are charged by the apartment but we do set a maximum, not a minimum, number of occupants per apartments. For our studio and 1 bedroom apartments the maximum number of occupants is 2, for our 2 bedroom apartments 4 and for our 3 bedroom apartments 6. As some of our apartments have sofa beds or, and dependant on the layout and facilities in each apartment, we can arrange for additional beds for short stays. Additional occupants will be charged at £20 per day.