Question 1

Do TheSquare apartments in Rome have elevators, or are some walk-up only?

Accepted Answer

Our apartments in Rome include a mix of ones with lift access and walk-up only. You can use the feature filter to view apartments with lifts only.

Question 2

Is air conditioning guaranteed in Rome apartments during summer, or is it an add-on?

Accepted Answer

No, air-conditioning is not guaranteed but the majority of our apartments in Rome include air-conditioning. To ensure that you have air-conditioning, you can filter the search to only include apartments with this feature.

Question 3

Can I extend my stay after arrival if I decide to stay longer in Rome?

Accepted Answer

Yes, it is usually possible to extend your stay by contacting our customer services team to arrange an extension if your plans change and you want to stay in Rome for longer.

Question 4

Are pets allowed in any of the Rome serviced apartments?

Accepted Answer

Yes, we have a selection of pet-friendly serviced apartments in Rome, which you can view by selecting the ‘pet friendly’ filter.

Question 5

What happens if I need to cancel my Rome apartment booking last minute?

Accepted Answer

If you need to cancel your booking, our cancellation policy varies depending on how much notice you provide, the specific property and the length of stay that you have booked. Check the policy we have provided in relation to your booking for exact details. Full refunds are provided when you give the required notice.

Question 6

Do I need to pay a security deposit before check-in, and how/when is it refunded after I leave?

Accepted Answer

A security deposit may be requested but this depends on the property you have booked. Any security deposit will be refunded within 14 to 28 days following an inspection to ensure there is no damage.

Question 7

Can I book a Rome apartment for just 2-3 nights, or is there a minimum stay requirement?

Accepted Answer

Yes. The minimum stay is 5 days. After that, you can book our apartments with complete flexibility for a week, a month, or even a year. The longer you stay, the lower the rate.

Question 8

Are the Rome apartments soundproofed, or will I hear street noise from cobblestone roads at night?

Accepted Answer

Soundproofing varies depending on the property, many of our Rome apartments benefit from double glazed windows to reduce street noise. If you are worried about noise disruption, you can select apartments located on quieter streets away from the centre.

Question 9

Is smoking allowed inside any of the Rome apartments, or only on balconies/terraces?

Accepted Answer

Smoking is not allowed in the majority of our serviced apartments but there are a few choices that allow smoking inside the apartment. These can be viewed by choosing the ‘smoking allowed’ filter.

Question 10

Do I get a local contact or support number in case something breaks during my stay in Rome?

Accepted Answer

If you have any concerns during your stay, you can contact our customer services team which is available 24/7. If there is an issue that requires maintenance or repairs, they will instruct a local service to quickly attend to the issue reported.

Serviced Apartments in Rome, Italy

Our Most Rated Serviced Apartments in Rome