2 weeks written notice is required prior to arrival to avoid incurring a cancellation fee. Should less than two weeks be given after a booking has been made, then the penalty fee payable is the shortfall in the number of nights notice given, i.e. 10 nights notice given then the penalty fee incurred will be 4 nights.
Should an in-house guest wish to vacate an apartment earlier than originally confirmed, 2 weeks written notice is required. Should less than 2 weeks notice be given, the penalty fee applicable is the shortfall in the number of nights notice given e.g.10 nights notice given then the penalty fee incurred is 4 nights accommodation charge.
We do however offer all guests a 48h guarantee upon check in. If for whatever reason the guest decides the apartment is not suitable after he has checked in, we will offer the choice of an alternative available apartment or the option to vacate the apartment within 48 hours after arrival, without incurring a charge (Please note administration fees apply for credit card payments including any cancellations).
All of our serviced apartments undergo a thorough quality check to make sure that everything is of the highest standard. This means modern facilities, secure buildings, crisp white linen,five star amenities and an on call service team that are available 24/7.community, exclusive resident events and a host of discounts from local businesses.
We operate in accordance with the Disability Discrimination Act 1995 and the Equality Act 2010 and, as such, we encourage all prospective guests to talk to us about any specialaccommodation requirements they may have.