Dear Guests,

Please find our COVID-19 Policies.

Guest Services:

  • Guest services will wear a mask.
  • Guest Services will not touch or carry any guest belongings.
  • Guest services will complete inspections in advance of the Check-In.
  • Any guest communication or enquiry to be followed via email or phone [email protected] / 0203-701-3010 (Reservation Lines Available 24/7).

Housekeeping:

Please note, our Housekeeping Staff operate in a manner that is entirely consistent with the latest government and scientific guidance. When servicing your apartment, housekeepers will wear a mask at all times.

Maintenance:

Please note, our Maintenance Staff operate in a manner that is entirely consistent with the latest government and scientific guidance.

  • Guests should continue to report maintenance issues in the usual way via email or telephone.
  • We will respond to maintenance issues based on the severity of the situation.
  • When attending your apartment for maintenance purposes, our Maintenance staff will wear a mask at all times to ensure that safety protocols are strictly followed.

ACCOMODATION & CLEANING

  • After every check-out, the whole apartment is disinfected by medical grade cleaning products.
  • The linen & towels are washed at 65 degrees to kill all germs and bacteria.
  • Housekeeping staff work with gloves, masks and any mandatory PPE while maintaining a safe distance from guests.
  • Additional sets of linen are available on request.

EMPLOYEES

  • All employees are regularly trained in accordance with the requirements of WHO, IGHP and GOV instructions.
  • Each employee performs his/her duties in accordance with governmental guidance. This includes wearing a mask or protective helmet in parts of the facility where direct contact with the guest takes place.
  • Employees have access to disinfectants, liquids, wet wipes and personal protective materials.