Please find our COVID-19 Policies.
- Guest services will wear a mask.
- Guest Services will not touch or carry any guest belongings.
- Guest services will complete inspections in advance of the Check-In.
- Any guest communication or enquiry to be followed via email or phone [email protected] / 0203-701-3010 (Reservation Lines Available 24/7).
Please note, our Housekeeping Staff operate in a manner that is entirely consistent with the latest government and scientific guidance. When servicing your apartment, housekeepers will wear a mask at all times.
Please note, our Maintenance Staff operate in a manner that is entirely consistent with the latest government and scientific guidance.
- Guests should continue to report maintenance issues in the usual way via email or telephone.
- We will respond to maintenance issues based on the severity of the situation.
- When attending your apartment for maintenance purposes, our Maintenance staff will wear a mask at all times to ensure that safety protocols are strictly followed.
ACCOMODATION & CLEANING
- After every check-out, the whole apartment is disinfected by medical grade cleaning products.
- The linen & towels are washed at 65 degrees to kill all germs and bacteria.
- Housekeeping staff work with gloves, masks and any mandatory PPE while maintaining a safe distance from guests.
- Additional sets of linen are available on request.
- All employees are regularly trained in accordance with the requirements of WHO, IGHP and GOV instructions.
- Each employee performs his/her duties in accordance with governmental guidance. This includes wearing a mask or protective helmet in parts of the facility where direct contact with the guest takes place.
- Employees have access to disinfectants, liquids, wet wipes and personal protective materials.