thesqua.re in UK

trading name: thesqua.re
registered office: 150 - 152 Fenchurch Street, London, EC3M 6BB
uk: +44 (0) 203-701-3010
corporate: +44 (0) 203-691-3328
stay@thesqua.re
company registration no: 06687220

thesqua.re in India

trading name: thesqua.re
registered office: 03 Devika Towers, Nehru Place, New Delhi, India 110019
stay@thesqua.re

thesqua.re Privacy Policy

This is the privacy notice of thesqua.re LTD. In this document, "we", "our", or "us" refer to thesqua.re LTD.

Introduction

  1. This is a notice to inform you of our policy about all the information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

  1. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

  1. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. If you wish to know what information thesqua.re LTD holds on you, it is your right to request access to that data.

  1. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

  1. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

  1. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at: www.knowyourprivacyrights.org



The bases on which we process information about you

  1. The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

  • If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

  • If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

  • Information we process because we have a contractual obligation with you

  • When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

  • In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  • verify your identity for security purposes
  • sell products to you
  • provide you with our services
  • provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by you under the terms of the contract.

Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

We will obtain explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website through session recording tools which do not identify an individual.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us consent@thesqua.re. However, if you do so, you may not be able to use our website or our services further.

Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us,

of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

whether the same objective could be achieved through other means

whether processing (or not processing) might cause you harm

whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

record-keeping for the proper and necessary administration of our [organisational or business]

responding to unsolicited communication from you to which we believe you would expect a response

protecting and asserting the legal rights of any party

insuring against or obtaining professional advice that is required to manage risk

protecting your interests where we believe we have a duty to do so

Information we process because we have a legal obligation

Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

Information provided on the understanding that it will be shared with a third party

Our website allows you to post information with a view to that information being read, copied,

downloaded, or used by other people.

Examples include:

posting a message our forum

clicking on an icon next to another visitor’s message to convey your agreement,

disagreement or thanks

We do not specifically use this information except to allow it to be displayed or shared.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then we will agree to your request to delete personal information that you have posted. You can make a request by contacting us at consent@thesqua.re.

Customer Accounts

Customer accounts with previous booking history are maintained under legitimate interest. If you have booked previously with thesqua.re, you may view what data we have stored by visiting https://www.thesqua.re/account/dashboard.



Information relating to your method of payment

We store information about your debit or credit card or other means of payment when you first provide it to us.

We store this payment information in order to make repeat purchasing of goods and services easier next time you visit our website.

We also store it to help us prevent fraud.

We take the following measures to protect your payment information:

We keep your payment information encrypted on our servers.

We do not keep all your payment information so as:

to prevent the possibility of our duplicating a transaction without a new instruction from you;

to prevent any other third party from carrying out a transaction without your consent

Access to your payment information is restricted to authorised staff only.

We automatically delete your payment information when a credit or debit card expires.

Job application and employment

If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

Sending a message to our support team on Olark

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

Enquiries

If an enquiry is made on thesqua.re platform, you will be prompted to sign up to thesqua.re’s marketing emails. If you decline to sign up to marketing emails, you will not receive marketing emails from thesqua.re.

However, thesqua.re will respond to your enquiry via email or telephone in a manner that is expected and befitting of the enquiry.

Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

  • to track how you use our website

  • to record whether you have seen specific messages we display on our website

  • to keep you signed in our site

  • to record your answers to surveys and questionnaires on our site while you complete them

  • to record the conversation thread during a live chat with our support team

Data may be processed outside the European Union

Access to your personal information

At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

To ensure compliance with GDPR, we display all the data that we possess on the “My Information” section of your account.

Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at consent@thesqua.re.

This may limit the service we can provide to you.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.