Dear Guests,

In light of the on-going developments of COVID-19, we are working tirelessly to assist those who require assistance in this challenging time.

As such, we have taken the opportunity to take a moment to address our clients who are currently in house in addition to outlining booking options for upcoming stays.

For In House Guests:

We would like to take this opportunity to inform you that we are still open and operating in London and around the world for Keyworkers. Whether you require serviced apartments for a few days, or one to self isolate in, we are able to help you with finding the perfect option. If you have any enquiries please contact your account manager or send an email to

Further to the lastest government guidelines to contain and fight the spread of the virus, we had to take extraordinary measures to guarantee our guests and staff health and safety.

Therefore our Operations Department have to reviewed our Meet and Greet, Housekeeping and Maintenance procedures to comply with the new UK Covid-19 guidelines.

Please see below our updated procedures.

Guest Services:

  • Our guest service representative will be at 2 meters distance from the guests.
  • Guest services will wear mask and gloves.
  • Guest Services will not touch or carry any guest belonging.
  • Guest services will complete inspections in advance of the Check-In..
  • Any guest communication or enquiry to be followed via email or phone / 0203-701-3010 (Reservation Lines Available 24/7).


  • Teams will no longer be carrying out a cleaning service inside of the apartments.
  • We will leave fresh linen, towels, toiletries, toilet roll, tissues and bin liners inside behind the door on the usual service cleaning days.
  • Collection: Please leave used linen and towels inside behind the door for us to collect, we will be providing sufficient bags for this.


  • It has also been necessary for us to stop the maintenance team attendance.
  • Guests should continue to report maintenance issues in the usual way via email or telephone.
  • We will respond to maintenance issues based on the severity of the situation.

It is very important that guests notify us if they are self-isolating, or if they are confirmed or suspected of COVID-19. Please also inform us if the guests is a keyworker.

If you have any further questions please do not hesitate to contact us through the iive chat on our website, or via email at which is available 24/7.

For New Bookings:

Flexible Cancellation: If you book accommodation with us for the future months in this uncertain climate, we will offer you flexi- cancellation up to 24 hours in advance. Before cancelling, we encourage clients to postpone to a more suitable time.

Deposit now, pay the rest in full later: We have introduced a deposit now scheme, where guests can pay 25% the total value of their stay now to hold the booking and pay the remaining balance of their stay 24 hours before they arrive. You will notice this at the check out.

Schedule a call back in your preferred language with our reservations team.